Refund policy

Returns and Exchanges

Each RELAX Brand item is made to order through our print-on-demand production partner. Because items are produced specifically for each customer, we do not accept returns or exchanges for incorrect size selection, change of mind, or ordering the wrong color.

Please review the product description, size chart, and color options carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at Relaxmack@gmail.com. Include your order number and clear photos of the item and packaging. We’ll review the issue and, when appropriate, arrange a replacement or refund.

Please keep the item and packaging until we respond. Do not send an item back before receiving return instructions.

Lost or delayed orders

If tracking shows your order was delivered but you can’t locate it, check with household members, neighbors, and your local carrier first. Then contact us with your order number so we can help investigate. Delivery estimates are not guarantees, and delays outside our control may occur.

Cancellations

Orders begin production soon after they are placed. Contact us as quickly as possible if you need to request a cancellation or change. We cannot guarantee changes or cancellations once production has started.

Contact

For help with a return, replacement, or order issue, email Relaxmack@gmail.com and include your order number.